On August 14, 2025, the Trump administration highlighted significant improvements to the Social Security Administration (SSA) as part of its 90th anniversary celebration. The SSA reported a ”digital-first” transformation, providing 24/7 access to ”my Social Security” accounts, eliminating 29 hours of weekly downtime. Over 280,000 additional users accessed their accounts in the first two weeks post-upgrade. Call wait times dropped from 30 minutes to six minutes, with 90% of calls resolved via self-service or callbacks. Field office wait times decreased by 23%, and all offices are now fully staffed. The SSA reduced the initial disability claims backlog by 26% and cut disability hearing wait times by 60 days. Over $17 billion in payments were distributed to 3.1 million beneficiaries under the Social Security Fairness Act, five months ahead of schedule. The administration also implemented a payroll information exchange to save billions over the next decade.
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